These are unprecedented times! Have you wondered how we will get through this current challenge and what should we be doing in the field and office? Then, this session is for you. In this recording of the webinar from September 17, 2020, we will discuss some ways to navigate through challenges, difficult times and come out of it even better and more prepared for the new future of our industry. Now more than ever we need leadership that can look out for their team as well as get results that matter and make a difference. If you want to learn some new ways to approach, handle and navigate through these times then this session is HIGHLY recommended for the entire team. If you want to learn some new ways to approach, handle and navigate through these times then this session is HIGHLY recommended for the entire team. Topics covered include: - How to navigate emergency repairs in COVID-19 - Best practices for service and reducing liability - How to prepare for the upcoming season - Company vs. Resident expectations - Maintaining superb service and interaction